IBM Support Assistant User Guide
Service Component
How do I use it?
Collect System Data
When you click on Collect System Data, you will be asked to fill in four fields:
- Collector output file name: Type in a name for your file, making sure it ends in .jar
- Output directory: Type in the file system directory where you want the file stored
- Temporary directory: Type in a file system directory where it is permissible to store temporary files
- Workspace location: Type in the file system directory where your Studio workspace is located
Click on Run Collector to collect data and create the collector output file
Submit Service Request
This link accesses the IBM Software Support Web site, where you can create and submit a service request if your organization has a service agreement with IBM. In order to create and submit a service request, you need to enter the following required information:
- User identification and password
- Authorized caller name and email address
When you fill out the online form to create a new service request, you are asked to enter a problem description. Please include the service request identifier (see below) in the field named "Problem Description" as part of the description.
Send System Data
To send system data to IBM, it is necessary to provide your geography, the collector output file name, and the service request identifier. After you enter this information, press Send System Data to send the collector output file to IBM.
In addition to sending system data for a new IBM service request, you can also send system data for an IBM service request that you created previously. When you send system data for an existing IBM service request, enter the PMR Number in the service request identifier field.
Service Request Identifier
The Service component generates a unique identifier for your service request. This identifier is always available in the left navigation frame of the Service tab under the "Service Request Identifier" label. You will need this identifier when you perform the Submit Service Request and Send System Data tasks.